Waseem is a skilled professional and really cares about his customers. I was very picky about minor details and he tended to my every need. I love this company. Phenomenal customer service. Perfect material quality, Fantastic construction. Amazing detail. This company operates at a level unheard of for this price and location. Clothoo should be putting every other letter jacket company out of business. Period. My jacket is superb. I would recommend ordering 1 size up, not 2. I ordered 2 sizes up and it was a little big (long arms) but it looks fine with a hoodie underneath and the arms are just a bit scrunched up. The leather is thick and sturdy and is super high quality. They sent me wool swatches so I could pick a specific shade of red. Measurements are exact, and production & shipping are BLAZING fast. Who would ever buy a $500 jacket and wait 2 months for production when this place does it for $300 or less and has the jacket to you in a week or two? This jacket looks and feels like it was made by skilled craftsmen and I truly believe it was. Thank you Clothoo!