The ordering process was easy- i love the fact there was a size chart showing the exact measurements for the jacket. No guessing at what size would fit my daughter. I liked the pictures I received of the jacket prior to shipment so any issues or details could be worked out prior to shipping. The jacket showed up quickly and in very in condition- exactly what my daughter wanted. Customization is a big bonus for teenage girls- she has a lettermans jacket unique just for her.