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FAQs Frequently Asked Questions

Common Questions

How much a varsity letterman jacket will cost?

In order to calculate jacket cost, please use our Jacket Builder to select type of the jacket, then select materials and add decorations. You can view total cost of the jacket on top right. To calculate shipping costs, you can add jacket to your cart and provide shipping address.

Note: Jacket prices varies based on materials, sizes and number of embroideries & patches. All discounts / ongoing offer has already been applied on the jackets.

Where can I read customer reviews about Clothoo?

We have thousands of online reviews from verified buyers, please read verified reviews on our Trust Pilot & Facebook Page.

Once my order is placed, how long will it take to ship?

It will take 1-2 weeks depending on the customization. If you order a blank jacket it will be ready in 7-10 days. If you order a jacket with embroideries and patches it will take approximately 2 weeks.

We also offer rush production for urgent orders, please check options on the cart page.

rush production varsity jacket

Can I track my order after it has been shipped?

Yes, once you approve your jacket we ship, our system will generate an email with tracking information. You can track your jacket and arrange a pickup / delivery time.

Do you offer quantity discounts?

Yes. All serious inquires must be submitted through the Contact Us form on our website. Please tell us exactly what you would like on your jackets, as well as the amount of jackets you are interested in ordering. We will let you how much discount we can offer.

How can I pay for my order?

We accept all major credit cards as well as payments via PayPal. We also accept bank wire to company acccount for bulk / wholesale orders.

How long my custom jacket order will take to deliver?

All custom made jackets (with or without lettering) ship in 15 working days and takes 3-5 working days to deliver. We always try to meet our internal dead line. Some times when something is out of stock it may take couple of days to get the right material for your jacket. So keep the patience we are here to provide best custom made jackets at affordable price. We ship all orders in the United States and rest of the world by DHL and Fedex.

I am having a problem browsing your website! How do I contact?

Please contact us through the Contact Us form

Are there any delivery charges?

Yes, delivery charges vary country to country, please provide your delivery address and see charges on the cart page.

Can I request changes after placing my order?

Yes, you can request changes within 24 hours of placing an order. To meet the promised delivery date we process all orders after 24 hours. If you have any change in your order, kindly request changes free of cost within 24 hours by email. Write email subject 5 DIGIT ORDER# CHANGES.

Note: Additional charges may apply if you change materials or add new embroideries / patches.

Can we add individual names & numbers on varsity jackets?

Yes, using our jacket builder you can write individual names on the chest or back of the custom senior varsity jacket and hoodies.

Can we order patches only?

As of now we do not sell patches separately, however in future we have plans to add customized patch service.

Can you print photos?

Yes, we can print high resolution photo or illustration and attach it to the jacket as sewn on patch.

Satin sublimated jackets will have direct print on the fabric.Note: Complex artwork or artwork with too many colors and gredients are impossible to embroider. We will do sublimation print and then attach as patch. If you have complex artwork get in touch with our support team prior to order. Here is an example of what can be embroidery and what can be print.

embroidery vs print example

Can you send us a design proof?

Our jacket builder creates a digital design proof. however if you wish to use specific embroidery sizes or have special instructions, please leave us a note right below the jacket builder and request for design sheet approval.

Our designer will create an embroidery sheet with sizes and will get your approval.

Do you offer chenille patches?

No, we do not make chenille patches. We can only proudce felt patches and embroidered patches.

Do you offer custom sizing?

Yes, we can meet custom sizing requirements with $20 additional. Please use the closest size you wear and then leave custom measurements for your new jacket.

Note: We don’t need body measurements. You can measure your existing jacket and leave jacket measurements in the special instructions section. Our production team will match your measurements.

Do your jackets run small?

No, our jackets do not run small; they are true to size. Please refer to our sizing chart page for accurate jacket measurements.

How can I cancel my order?

If you have placed an order, please get in touch within 24 hours through email or facebook messenger and leave a request to cancel your order. There is a cancelation fee of $25 USD. We require your 5 digit order number in order to cancel your order.

A refund will be issued in a few days.

How can we get fabric swatches?

Please get in touch with our sales team and pay the shipping charges. Within 1-2 days they will ship your fabric swatches and provide a tracking code.

You can also request Pantone code for a perticular fabric shade and then review Pantone code on your end to save time and costs.

How do I place a RUSH order?

Normally we produce a customized garment in two weeks. Delivery takes 3-4 days. If you have urgent requirements, you can design a jacket and add to cart. Then pick delivery time under the RUSH PRODUCTION section and make the payment.

We guarantee that you will receive your item on time.

rush urgent delivery varsity jacket

How do I remove the background of my logo?

Our jacket builder removes all backgrounds of custom artwork and logos. However if you see design is being cut and the jacket builder removes the internal background then uncheck the box and upload a design. You can write a note for our designers to remove the outer background.

remove background logo varsity jacket

How do I upload my own patch / logo?

Use our online jacket builder to upload your artwork, logo or artwork on a varsity jacket. Jacket builder will remove all backgrounds automatically. 

how to upload logo on varsity jacket

Where do I see examples of your work?

You can view our latest client work on our instagram page or portfolio page.

Can I order a single jacket from Clothoo?

You can use our online jacket builder to design and order your single jacket. You can also browse our online catalogue to purchase blank varsity or bomber jackets.

Single Jacket Orders

How much a varsity letterman jacket will cost?

In order to calculate jacket cost, please use our Jacket Builder to select type of the jacket, then select materials and add decorations. You can view total cost of the jacket on top right. To calculate shipping costs, you can add jacket to your cart and provide shipping address.

Note: Jacket prices varies based on materials, sizes and number of embroideries & patches. All discounts / ongoing offer has already been applied on the jackets.

Where can I read customer reviews about Clothoo?

We have thousands of online reviews from verified buyers, please read verified reviews on our Trust Pilot & Facebook Page.

Once my order is placed, how long will it take to ship?

It will take 1-2 weeks depending on the customization. If you order a blank jacket it will be ready in 7-10 days. If you order a jacket with embroideries and patches it will take approximately 2 weeks.

We also offer rush production for urgent orders, please check options on the cart page.

rush production varsity jacket

Can I track my order after it has been shipped?

Yes, once you approve your jacket we ship, our system will generate an email with tracking information. You can track your jacket and arrange a pickup / delivery time.

How can I pay for my order?

We accept all major credit cards as well as payments via PayPal. We also accept bank wire to company acccount for bulk / wholesale orders.

Can I request changes after placing my order?

Yes, you can request changes within 24 hours of placing an order. To meet the promised delivery date we process all orders after 24 hours. If you have any change in your order, kindly request changes free of cost within 24 hours by email. Write email subject 5 DIGIT ORDER# CHANGES.

Note: Additional charges may apply if you change materials or add new embroideries / patches.

Can I use my own patches on a letterman jacket?

Yes, you can order your varsity letterman jacket with ½ zip-out lining to attach your patches on yourself.

remove background of the logo

Can production begin on my order before the payment?

No, we require 100% payment upfront in order to process any order.

Can we add individual names & numbers on varsity jackets?

Yes, using our jacket builder you can write individual names on the chest or back of the custom senior varsity jacket and hoodies.

Can you print photos?

Yes, we can print high resolution photo or illustration and attach it to the jacket as sewn on patch.

Satin sublimated jackets will have direct print on the fabric.Note: Complex artwork or artwork with too many colors and gredients are impossible to embroider. We will do sublimation print and then attach as patch. If you have complex artwork get in touch with our support team prior to order. Here is an example of what can be embroidery and what can be print.

embroidery vs print example

Can you send us a design proof?

Our jacket builder creates a digital design proof. however if you wish to use specific embroidery sizes or have special instructions, please leave us a note right below the jacket builder and request for design sheet approval.

Our designer will create an embroidery sheet with sizes and will get your approval.

Do you offer custom sizing?

Yes, we can meet custom sizing requirements with $20 additional. Please use the closest size you wear and then leave custom measurements for your new jacket.

Note: We don’t need body measurements. You can measure your existing jacket and leave jacket measurements in the special instructions section. Our production team will match your measurements.

How can we get fabric swatches?

Please get in touch with our sales team and pay the shipping charges. Within 1-2 days they will ship your fabric swatches and provide a tracking code.

You can also request Pantone code for a perticular fabric shade and then review Pantone code on your end to save time and costs.

How do I design my varsity jacket?

You can use our online jacket bilder to design your own custom varsity jacket or bomber jacket. 

Select your choice of materials for body and sleeves, add your own colors for body, sleeves, buttons and pockets. Add your custom patches, embroideries and names. Upload your own logos and emblems. Select jacket size and make the payment.

How do I place a RUSH order?

Normally we produce a customized garment in two weeks. Delivery takes 3-4 days. If you have urgent requirements, you can design a jacket and add to cart. Then pick delivery time under the RUSH PRODUCTION section and make the payment.

We guarantee that you will receive your item on time.

rush urgent delivery varsity jacket

How do I remove the background of my logo?

Our jacket builder removes all backgrounds of custom artwork and logos. However if you see design is being cut and the jacket builder removes the internal background then uncheck the box and upload a design. You can write a note for our designers to remove the outer background.

remove background logo varsity jacket

How do I upload my own patch / logo?

Use our online jacket builder to upload your artwork, logo or artwork on a varsity jacket. Jacket builder will remove all backgrounds automatically. 

how to upload logo on varsity jacket

I want to order a sample jacket prior to bulk order, will I get a refund?

If you order a sample jacket and after liking the quality decides to place bulk order. Yes garment cost will be adjusted with the final amount.

Where do I see examples of your work?

You can view our latest client work on our instagram page or portfolio page.

Can I order a single jacket from Clothoo?

You can use our online jacket builder to design and order your single jacket. You can also browse our online catalogue to purchase blank varsity or bomber jackets.

Bulk / Team Orders

How much a varsity letterman jacket will cost?

In order to calculate jacket cost, please use our Jacket Builder to select type of the jacket, then select materials and add decorations. You can view total cost of the jacket on top right. To calculate shipping costs, you can add jacket to your cart and provide shipping address.

Note: Jacket prices varies based on materials, sizes and number of embroideries & patches. All discounts / ongoing offer has already been applied on the jackets.

Where can I read customer reviews about Clothoo?

We have thousands of online reviews from verified buyers, please read verified reviews on our Trust Pilot & Facebook Page.

Once my order is placed, how long will it take to ship?

It will take 1-2 weeks depending on the customization. If you order a blank jacket it will be ready in 7-10 days. If you order a jacket with embroideries and patches it will take approximately 2 weeks.

We also offer rush production for urgent orders, please check options on the cart page.

rush production varsity jacket

Can I track my order after it has been shipped?

Yes, once you approve your jacket we ship, our system will generate an email with tracking information. You can track your jacket and arrange a pickup / delivery time.

How can I pay for my order?

We accept all major credit cards as well as payments via PayPal. We also accept bank wire to company acccount for bulk / wholesale orders.

Can I request changes after placing my order?

Yes, you can request changes within 24 hours of placing an order. To meet the promised delivery date we process all orders after 24 hours. If you have any change in your order, kindly request changes free of cost within 24 hours by email. Write email subject 5 DIGIT ORDER# CHANGES.

Note: Additional charges may apply if you change materials or add new embroideries / patches.

Can I request my private label on a single jacket?

We offer private labels for wholesale orders only. If you wish to have a private label on single jacket order you can pay label production charges and we can attach your labels.



Can I use my own patches on a letterman jacket?

Yes, you can order your varsity letterman jacket with ½ zip-out lining to attach your patches on yourself.

remove background of the logo

Can production begin on my order before the payment?

No, we require 100% payment upfront in order to process any order.

Can we add individual names & numbers on varsity jackets?

Yes, using our jacket builder you can write individual names on the chest or back of the custom senior varsity jacket and hoodies.

Can you print photos?

Yes, we can print high resolution photo or illustration and attach it to the jacket as sewn on patch.

Satin sublimated jackets will have direct print on the fabric.Note: Complex artwork or artwork with too many colors and gredients are impossible to embroider. We will do sublimation print and then attach as patch. If you have complex artwork get in touch with our support team prior to order. Here is an example of what can be embroidery and what can be print.

embroidery vs print example

Can you send us a design proof?

Our jacket builder creates a digital design proof. however if you wish to use specific embroidery sizes or have special instructions, please leave us a note right below the jacket builder and request for design sheet approval.

Our designer will create an embroidery sheet with sizes and will get your approval.

Do you offer any other colors than listed?

For satin jackets, we can achieve any shade with SUBLIMATION PRINTING TECHNIQUE.

Wool, Cotton Fleece, Cotton Twill: if you have 100+ jackets we can produce custom wool, cotton fleece and cotton twill colors for varsity jackets and hoodies.

Leather: If you order 25 jackets with leather sleeves, we can produce custom leather color.

Do you offer custom sizing?

Yes, we can meet custom sizing requirements with $20 additional. Please use the closest size you wear and then leave custom measurements for your new jacket.

Note: We don’t need body measurements. You can measure your existing jacket and leave jacket measurements in the special instructions section. Our production team will match your measurements.

Do you offer discounts on group orders?

Yes, we offer discounts on group orders. Fill out our bulk order form and our sales team will get back to you with cost and time estimates.



Do you offer sizing samples?

All of our varsity jackets are true to size and we have an accurate sizing chart. Our jackets do not run small. However you can request a size sample before making any purchase. $50 will be charged and we can dispatch any in-stock jacket sizing purpose.

How can I make the payment for wholesale order?

For bulk and wholesale orders we require payment in our company account. 

Note: For bulk and wholesale orders we require payment in the company's official bank account. We have to prepare export documents, wire proof and custom documents to export bulk and wholesale quantity orders. Receiver country’s customs department may ask to present proof of payment and you can present your receipt of the wire.

How can we get fabric swatches?

Please get in touch with our sales team and pay the shipping charges. Within 1-2 days they will ship your fabric swatches and provide a tracking code.

You can also request Pantone code for a perticular fabric shade and then review Pantone code on your end to save time and costs.

How do I customize more than one jacket?

Please use our online jacket builder to create one or more jackets. Click on the plus sign and create a copy of the design and then modify.

how to customize varsity jacket for team and groups

How do I design my varsity jacket?

You can use our online jacket bilder to design your own custom varsity jacket or bomber jacket. 

Select your choice of materials for body and sleeves, add your own colors for body, sleeves, buttons and pockets. Add your custom patches, embroideries and names. Upload your own logos and emblems. Select jacket size and make the payment.

How do I make sure I am getting quality jackets for my clothing brand?

Order one jacket and try our sizing and check the quality. We believe in quality and if you succeed you will get back to us with more business. We encourage small companies and online clothing labels to add more variety. We have helped thousands of brands to get high quality letterman jackets on time.

How do I remove the background of my logo?

Our jacket builder removes all backgrounds of custom artwork and logos. However if you see design is being cut and the jacket builder removes the internal background then uncheck the box and upload a design. You can write a note for our designers to remove the outer background.

remove background logo varsity jacket

How do I upload my own patch / logo?

Use our online jacket builder to upload your artwork, logo or artwork on a varsity jacket. Jacket builder will remove all backgrounds automatically. 

how to upload logo on varsity jacket

I want to order a sample jacket prior to bulk order, will I get a refund?

If you order a sample jacket and after liking the quality decides to place bulk order. Yes garment cost will be adjusted with the final amount.

Where do I see examples of your work?

You can view our latest client work on our instagram page or portfolio page.

Jacket Sizing

How do I know what size to order?

Refer to our size chart page. We have two types of size charts.

Body Measurements: You can take your body measurements and match. See where your body measurements fall.

Jacket Measurements: If you have an existing jacket, you can take jacket measurements and match with our jacket measurements.

Our unisex sizes are equals to US mens sizes. All of our jackets are available in XXS-6XL sizes.

If you have any questions feel free to get in touch with our support team.

Do you offer custom sizing?

Yes, we can meet custom sizing requirements with $20 additional. Please use the closest size you wear and then leave custom measurements for your new jacket.

Note: We don’t need body measurements. You can measure your existing jacket and leave jacket measurements in the special instructions section. Our production team will match your measurements.

Do you offer sizing samples?

All of our varsity jackets are true to size and we have an accurate sizing chart. Our jackets do not run small. However you can request a size sample before making any purchase. $50 will be charged and we can dispatch any in-stock jacket sizing purpose.

Do your jackets run small?

No, our jackets do not run small; they are true to size. Please refer to our sizing chart page for accurate jacket measurements.

Jacket Customizations

How much a varsity letterman jacket will cost?

In order to calculate jacket cost, please use our Jacket Builder to select type of the jacket, then select materials and add decorations. You can view total cost of the jacket on top right. To calculate shipping costs, you can add jacket to your cart and provide shipping address.

Note: Jacket prices varies based on materials, sizes and number of embroideries & patches. All discounts / ongoing offer has already been applied on the jackets.

Can I request changes after placing my order?

Yes, you can request changes within 24 hours of placing an order. To meet the promised delivery date we process all orders after 24 hours. If you have any change in your order, kindly request changes free of cost within 24 hours by email. Write email subject 5 DIGIT ORDER# CHANGES.

Note: Additional charges may apply if you change materials or add new embroideries / patches.

Can I request my private label on a single jacket?

We offer private labels for wholesale orders only. If you wish to have a private label on single jacket order you can pay label production charges and we can attach your labels.



Can I use my own patches on a letterman jacket?

Yes, you can order your varsity letterman jacket with ½ zip-out lining to attach your patches on yourself.

remove background of the logo

Can repairs be made on the garment?

Since we are based in Pakistan, we are unable to provide repair services.

Can we add individual names & numbers on varsity jackets?

Yes, using our jacket builder you can write individual names on the chest or back of the custom senior varsity jacket and hoodies.

Can we order patches only?

As of now we do not sell patches separately, however in future we have plans to add customized patch service.

Can you print photos?

Yes, we can print high resolution photo or illustration and attach it to the jacket as sewn on patch.

Satin sublimated jackets will have direct print on the fabric.Note: Complex artwork or artwork with too many colors and gredients are impossible to embroider. We will do sublimation print and then attach as patch. If you have complex artwork get in touch with our support team prior to order. Here is an example of what can be embroidery and what can be print.

embroidery vs print example

Can you send us a design proof?

Our jacket builder creates a digital design proof. however if you wish to use specific embroidery sizes or have special instructions, please leave us a note right below the jacket builder and request for design sheet approval.

Our designer will create an embroidery sheet with sizes and will get your approval.

Do you offer any other colors than listed?

For satin jackets, we can achieve any shade with SUBLIMATION PRINTING TECHNIQUE.

Wool, Cotton Fleece, Cotton Twill: if you have 100+ jackets we can produce custom wool, cotton fleece and cotton twill colors for varsity jackets and hoodies.

Leather: If you order 25 jackets with leather sleeves, we can produce custom leather color.

Do you offer chenille patches?

No, we do not make chenille patches. We can only proudce felt patches and embroidered patches.

Do you offer custom sizing?

Yes, we can meet custom sizing requirements with $20 additional. Please use the closest size you wear and then leave custom measurements for your new jacket.

Note: We don’t need body measurements. You can measure your existing jacket and leave jacket measurements in the special instructions section. Our production team will match your measurements.

How can we get fabric swatches?

Please get in touch with our sales team and pay the shipping charges. Within 1-2 days they will ship your fabric swatches and provide a tracking code.

You can also request Pantone code for a perticular fabric shade and then review Pantone code on your end to save time and costs.

How do I customize more than one jacket?

Please use our online jacket builder to create one or more jackets. Click on the plus sign and create a copy of the design and then modify.

how to customize varsity jacket for team and groups

How do I design my varsity jacket?

You can use our online jacket bilder to design your own custom varsity jacket or bomber jacket. 

Select your choice of materials for body and sleeves, add your own colors for body, sleeves, buttons and pockets. Add your custom patches, embroideries and names. Upload your own logos and emblems. Select jacket size and make the payment.

How do I remove the background of my logo?

Our jacket builder removes all backgrounds of custom artwork and logos. However if you see design is being cut and the jacket builder removes the internal background then uncheck the box and upload a design. You can write a note for our designers to remove the outer background.

remove background logo varsity jacket

How do I upload my own patch / logo?

Use our online jacket builder to upload your artwork, logo or artwork on a varsity jacket. Jacket builder will remove all backgrounds automatically. 

how to upload logo on varsity jacket

Where do I see examples of your work?

You can view our latest client work on our instagram page or portfolio page.

Production & Delivery

Once my order is placed, how long will it take to ship?

It will take 1-2 weeks depending on the customization. If you order a blank jacket it will be ready in 7-10 days. If you order a jacket with embroideries and patches it will take approximately 2 weeks.

We also offer rush production for urgent orders, please check options on the cart page.

rush production varsity jacket

Can I track my order after it has been shipped?

Yes, once you approve your jacket we ship, our system will generate an email with tracking information. You can track your jacket and arrange a pickup / delivery time.

Do you ship to all countries?

We ship worldwide except Russia, Israel and Africa.

 

 

How long my custom jacket order will take to deliver?

All custom made jackets (with or without lettering) ship in 15 working days and takes 3-5 working days to deliver. We always try to meet our internal dead line. Some times when something is out of stock it may take couple of days to get the right material for your jacket. So keep the patience we are here to provide best custom made jackets at affordable price. We ship all orders in the United States and rest of the world by DHL and Fedex.

Are there any delivery charges?

Yes, delivery charges vary country to country, please provide your delivery address and see charges on the cart page.

Can I request changes after placing my order?

Yes, you can request changes within 24 hours of placing an order. To meet the promised delivery date we process all orders after 24 hours. If you have any change in your order, kindly request changes free of cost within 24 hours by email. Write email subject 5 DIGIT ORDER# CHANGES.

Note: Additional charges may apply if you change materials or add new embroideries / patches.

Can production begin on my order before the payment?

No, we require 100% payment upfront in order to process any order.

How do I place a RUSH order?

Normally we produce a customized garment in two weeks. Delivery takes 3-4 days. If you have urgent requirements, you can design a jacket and add to cart. Then pick delivery time under the RUSH PRODUCTION section and make the payment.

We guarantee that you will receive your item on time.

rush urgent delivery varsity jacket

Where do you produce these jackets?

We produce all items in our factory located in Sialkot, Pakistan

Where the jackets are delivered from?

We produce and ship all items from our factory located in Sialkot, Pakistan.

Will I have to pay taxes/duties for my international order?

Normally there is no import duty on gift items. However some countries strictly impose import duties on international packages. United State Customs does not charge any import duty if the goods are under $700.

Payment

How much a varsity letterman jacket will cost?

In order to calculate jacket cost, please use our Jacket Builder to select type of the jacket, then select materials and add decorations. You can view total cost of the jacket on top right. To calculate shipping costs, you can add jacket to your cart and provide shipping address.

Note: Jacket prices varies based on materials, sizes and number of embroideries & patches. All discounts / ongoing offer has already been applied on the jackets.

How can I pay for my order?

We accept all major credit cards as well as payments via PayPal. We also accept bank wire to company acccount for bulk / wholesale orders.

Can production begin on my order before the payment?

No, we require 100% payment upfront in order to process any order.

How can I cancel my order?

If you have placed an order, please get in touch within 24 hours through email or facebook messenger and leave a request to cancel your order. There is a cancelation fee of $25 USD. We require your 5 digit order number in order to cancel your order.

A refund will be issued in a few days.

How can I make the payment for wholesale order?

For bulk and wholesale orders we require payment in our company account. 

Note: For bulk and wholesale orders we require payment in the company's official bank account. We have to prepare export documents, wire proof and custom documents to export bulk and wholesale quantity orders. Receiver country’s customs department may ask to present proof of payment and you can present your receipt of the wire.

What currency do you use?

All prices are in USD.

Will I have to pay taxes/duties for my international order?

Normally there is no import duty on gift items. However some countries strictly impose import duties on international packages. United State Customs does not charge any import duty if the goods are under $700.

Return, Exchange & Cancellation

Do you offer returns and Exchange?

Customized jackets are non-refundable, non-exchangeable. We cut and sew jackets based on your color selection and embroideries.

When jacket is ready to ship, we take customer approval on high resolution photos. We encourage you to review the photos carefully before granting approval.

If there is any fault we can cover free of cost before dispatch. We are thousands of miles away and we do not want you to bear any loss by ordering a wrong size or an unwanted item.

Be 100% sure before you make a purchase, If you have any question feel free to get in touch with our sales team and they will guide you how to get a perfect varsity jacket for yourself and your loved ones.

We accept exchanges with certain limitations. Please read our Return and Exchange Policy

Can repairs be made on the garment?

Since we are based in Pakistan, we are unable to provide repair services.

How can I cancel my order?

If you have placed an order, please get in touch within 24 hours through email or facebook messenger and leave a request to cancel your order. There is a cancelation fee of $25 USD. We require your 5 digit order number in order to cancel your order.

A refund will be issued in a few days.

I received a faulty item, what do I do?

We take garment’s high quality photos for all angels before dispatch. Our quality control team inspect each garment before packing. Normally there is no production fault when we ship the jacket.

Do not worry if it's a manufacturing fault it will be covered free of cost. Please share a photo of the jacket within 24 hours of receiving your item. Our team will inspect the photo(s) and get back to you with a solution.

What currency do you use?

All prices are in USD.

Will I have to pay taxes/duties for my international order?

Normally there is no import duty on gift items. However some countries strictly impose import duties on international packages. United State Customs does not charge any import duty if the goods are under $700.