60% Discount for Limited time

FAQs Frequently Asked Questions

Common Questions

Do your jackets run small?

No, our jackets do not run small; they are true to size. Please refer to our sizing chart page for accurate jacket measurements.

How can we get fabric swatches?

Please get in touch with our sales team and pay the shipping charges. Within 1-2 days they will ship your fabric swatches and provide a tracking code. You can also request Pantone code for a perticular fabric shade and then review Pantone code on your end to save time and costs.

How do I place a RUSH order?

Normally we require 3-4 weeks for producing a customized garment and delivery takes around 4-5 working days. If you have urgent requirements, you can design a jacket and add to cart. Then pick delivery time under the RUSH PRODUCTION section and make the payment.

We guarantee that you will receive your item on time.

How do I remove the background of my logo?

Our jacket builder removes all backgrounds of custom artwork and logos. However if you see design is being cut and the jacket builder removes the internal background then uncheck the box and upload a design. You can write a note for our designers to remove the outer background.

remove background logo varsity jacket

How do I upload my own patch / logo?

Use our online jacket builder to upload your artwork, logo or artwork on a varsity jacket. Jacket builder will remove all backgrounds automatically. 

how to upload logo on varsity jacket

I want to order a sample jacket prior to bulk order, will I get a refund?

If you order a sample jacket and after liking the quality decides to place bulk order. Yes garment cost will be adjusted with the final amount.

Where do I see examples of your work?

You can view our latest client work on our instagram page or portfolio page.

Shipping Rates

We charge fixed shipping rates per jacket.

  • US & Canada $35
  • Japan = $50
  • Rest of the world $75

Can Clothoo cancel my order?

Yes, Clothoo reserves the right to cancel an order under specific circumstances. If the uploaded artwork is deemed not feasible for production, if attempts to communicate with the customer regarding the order go unanswered, or if there's a discrepancy between the billing and shipping addresses that aren't rectified through verification, Clothoo may cancel the order.

Additionally, in instances where the artwork is excessively complex, contains too many colors or gradients that are unattainable for embroidery but could be achieved through sublimation printing, Clothoo holds the right to cancel the order if the customer insists on embroidery for such designs. These conditions are in place to ensure the quality and feasibility of the final product.

How long will it take to get my jacket made?

How long will it take to get my jacket made?

Making a plain jacket takes about 1 to 2 weeks. If you add special patches or designs, it might take 2 to 3 weeks. After we finish making your jacket, we'll send it to you and shipping takes 3-4 working days.

Production

  • Plain jackets typically have a production time of 1 to 2 weeks.
  • For fully customized jackets, the entire production process has a turnaround time of approximately 2 to 3 weeks.
  • For bulk orders, please get in touch with our customer support team for cost and time estimates.

Approval Photos

  • Clothoo provides final garment photos to ensure customers are satisfied with the jacket design before shipping it. This helps ensure transparency and customer satisfaction. The approval photos are a key part of Clothoo's process. Customers can review the design and approve their garment before we send out.
  • Customers are happy with Clothoo's customer service. They enjoy seeing photos of their jackets before we ship.

Shipping Time:

  • After production finishes, we quickly ship jackets using express shipping. Carriers such as DHL, UPS or FedEx usually deliver this within 3-4 business days.

How much a varsity letterman jacket will cost?

To find out how much a letterman costs, use our Jacket Builder. Choose the style, pick the materials and add decorations. You can view total cost on the top right. To calculate shipping costs, you can add to cart and provide shipping address. Your material selection will define quality of the jacket and overall price.

Note: Prices varies based on material selection and number of patches. The discount coupon has already applied on the cart page.

Where can I read customer reviews about Clothoo?

We have thousands of online reviews from verified buyers, please read verified reviews on our Trust Pilot & Facebook Page.

Once my order is placed, how long will it take to ship?

It will take 3-4 weeks depending on the customization. If you order a blank jacket it will be ready in 2 weeks. If you order a jacket with embroideries and patches it will take approximately 3-4 weeks. Once the jacket is ready the jacket will be delivered within 4-5 working days.

We also offer rush production for urgent orders, please check options on the cart page.

Can I track my order after it has been shipped?

Yes, once you approve your jacket we ship, our system will generate an email with tracking information. You can track your jacket and arrange a pickup / delivery time.

Do you offer quantity discounts?

Yes. All serious inquires must be submitted through the Contact Us form on our website. Please tell us exactly what you would like on your jackets, as well as the number of jackets you are interested in ordering. We will let you how much discount we can offer.

How can I pay for my order?

We accept all major credit cards as well as payments via PayPal. We also accept bank wire to company acccount for bulk / wholesale orders.

How long my custom jacket order will take to deliver?

All custom made jackets (with or without lettering) ship in 15 working days and takes 3-5 working days to deliver. We always try to meet our internal dead line. Some times when something is out of stock it may take couple of days to get the right material for your jacket. So keep the patience we are here to provide best custom made jackets at affordable price. We ship all orders in the United States and rest of the world by DHL and Fedex.

I am having a problem browsing your website! How do I contact?

Please contact us through the Contact Us form

Are there any delivery charges?

Yes, delivery charges vary country to country, please provide your delivery address and see charges on the cart page.

Can I request changes after placing my order?

Yes, you can request changes within 24 hours of placing an order. To meet the promised delivery date we process all orders after 24 hours. If you have any change in your order, kindly request changes free of cost within 24 hours by email. Write email subject 5 DIGIT ORDER# CHANGES.

Note: Additional charges may apply if you change materials or add new embroideries / patches.

Can I order a single jacket from Clothoo?

You can use our online jacket builder to design and order your single jacket. You can also browse our online catalogue to purchase blank varsity or bomber jackets.

  1. Wool & Leather Varsity Jackets
  2. Wool Varsity Jackets
  3. Hooded Letterman Jackets
  4. Retro Letterman Jackets
  5. All Leather Letterman Jackets
  6. Fleece Varsity Jackets
  7. Cotton Twill Varsity Jackets
  8. Satin Varsity Jackets

Can we add individual names & numbers on varsity jackets?

Yes, using our jacket builder you can write individual names on the chest or back of the custom senior varsity jacket and hoodies.

Can we order patches only?

Yes, we can produce large number of pathces including, embroidred, felt and chenille patches. Please get in touch with our sales team for further discussion.

Can you print photos on the jackets?

Yes, we can print high resolution photo or illustration and attach it to the jacket as sewn on patch.

Satin sublimated jackets will have direct print on the fabric.Note: Complex artwork or artwork with too many colors and gredients are impossible to embroider. We will do sublimation print and then attach as patch. If you have complex artwork get in touch with our support team prior to order. Here is an example of what can be embroidery and what can be print.

embroidery vs print example

Can you send us a design proof?

Our jacket builder creates a digital design proof. however if you wish to use specific embroidery sizes or have special instructions, please leave us a note right below the jacket builder and request for design sheet approval.

Our designer will create an embroidery sheet with sizes and will get your approval.

Do you offer chenille patches?

At this moment, we do chenille patches for bulk orders only. For singel jacket orders we can only proudce felt patches and embroidered patches.

Do you offer custom sizing?

Yes, we can meet custom sizing requirements with $20 additional. Please use the closest size you wear and then leave custom measurements for your new jacket.

Note: We don’t need body measurements. You can measure your existing jacket and leave jacket measurements in the special instructions section. Our production team will match your measurements.

How can I cancel my order?

To cancel an order, please contact us within 24 hours via email or Facebook Messenger. There is a cancelation fee of $25 USD. We require your 5 digit order number to cancel your order.

A refund will be issued in a few days.

Single Jacket Orders

How can we get fabric swatches?

Please get in touch with our sales team and pay the shipping charges. Within 1-2 days they will ship your fabric swatches and provide a tracking code. You can also request Pantone code for a perticular fabric shade and then review Pantone code on your end to save time and costs.

How do I customize more than one jacket?

Please use our online jacket builder to create one or more jackets. Click on the plus sign and create a copy of the design and then modify.

how to customize varsity jacket for team and groups

How do I place a RUSH order?

Normally we require 3-4 weeks for producing a customized garment and delivery takes around 4-5 working days. If you have urgent requirements, you can design a jacket and add to cart. Then pick delivery time under the RUSH PRODUCTION section and make the payment.

We guarantee that you will receive your item on time.

How do I remove the background of my logo?

Our jacket builder removes all backgrounds of custom artwork and logos. However if you see design is being cut and the jacket builder removes the internal background then uncheck the box and upload a design. You can write a note for our designers to remove the outer background.

remove background logo varsity jacket

How do I upload my own patch / logo?

Use our online jacket builder to upload your artwork, logo or artwork on a varsity jacket. Jacket builder will remove all backgrounds automatically. 

how to upload logo on varsity jacket

I want to order a sample jacket prior to bulk order, will I get a refund?

If you order a sample jacket and after liking the quality decides to place bulk order. Yes garment cost will be adjusted with the final amount.

Where do I see examples of your work?

You can view our latest client work on our instagram page or portfolio page.

Shipping Rates

We charge fixed shipping rates per jacket.

  • US & Canada $35
  • Japan = $50
  • Rest of the world $75

Can Clothoo cancel my order?

Yes, Clothoo reserves the right to cancel an order under specific circumstances. If the uploaded artwork is deemed not feasible for production, if attempts to communicate with the customer regarding the order go unanswered, or if there's a discrepancy between the billing and shipping addresses that aren't rectified through verification, Clothoo may cancel the order.

Additionally, in instances where the artwork is excessively complex, contains too many colors or gradients that are unattainable for embroidery but could be achieved through sublimation printing, Clothoo holds the right to cancel the order if the customer insists on embroidery for such designs. These conditions are in place to ensure the quality and feasibility of the final product.

How long will it take to get my jacket made?

How long will it take to get my jacket made?

Making a plain jacket takes about 1 to 2 weeks. If you add special patches or designs, it might take 2 to 3 weeks. After we finish making your jacket, we'll send it to you and shipping takes 3-4 working days.

Production

  • Plain jackets typically have a production time of 1 to 2 weeks.
  • For fully customized jackets, the entire production process has a turnaround time of approximately 2 to 3 weeks.
  • For bulk orders, please get in touch with our customer support team for cost and time estimates.

Approval Photos

  • Clothoo provides final garment photos to ensure customers are satisfied with the jacket design before shipping it. This helps ensure transparency and customer satisfaction. The approval photos are a key part of Clothoo's process. Customers can review the design and approve their garment before we send out.
  • Customers are happy with Clothoo's customer service. They enjoy seeing photos of their jackets before we ship.

Shipping Time:

  • After production finishes, we quickly ship jackets using express shipping. Carriers such as DHL, UPS or FedEx usually deliver this within 3-4 business days.

How to design varsity letterman jacket online?

Jacket Designer:

  • We offer easy to use online jacket maker to create your own custom varsity letterman jacket.
  • It allows you to select your preferred materials, colors options to achieve your desired style. Design your own jacket with custom options and 24 oz virgin wool to match your team and school spirit.
  • You can customize every single element of the jacket, including the front closure and collar types. Add custom patches, letters, logos or upload your artwork.
  • The online builder simplifies the design experience. It allows you create and adjust your garment in real time.

Jacket Materials:

  • We offer top quality melton virgin wool, cowhide leather sleeves for classic varsity jacket. You can see all the options and pick what you like best. Browse our fabrics / colors page for more information.
  • We also offer materials like melton wool, sheep leather, faux leather, cotton twill, cotton fleece and polyester satin make letter jackets. At Clothoo, we always use quality materials and maintain our stocks to keep the quality consistent.

Jacket Colors:

  • Our main materials such as wool and leathers are available in 30+ shades.
  • Traditional varsity jackets often featured a design with two contrasting color material, reflecting the spirit and identity of the school.
  • varsity jackets today come in a wider range of colors, but it's still best to choose school team colors carefully.

Collar Styles:

  • Classic knit collar or standup collar often used in classic letterman style jacket.
  • The Byron collar is a popular choice for those looking for professional appearance.
  • The sailor collar offers a more casual and distinct style, often preferred for its unique flair.
  • Use the hood for extra comfort and warmth.

Knit Trim Selections:

  • Knit trim comes in a variety of colors. This includes standard options as well as special colors such as burnt orange, cardinal and old gold.
  • Customers can choose from various knit styles for the jacket's waist and wristbands. These options include plain, single line, single line with border, two lines and two lines with border.

Lining Choices:

  • Choosing the right lining can significantly enhance comfort and functionality.
  • You have the option to choose from quilted lining, polyester satin or cotton.
  • Quilted lining provides extra warmth, polyester satin offers silky touch and cotton is comfortable with less bulk.

Can I request my private label on a single jacket?

We offer private labels for wholesale orders only. If you wish to have a private label on single jacket order you can pay label production charges and we can attach your labels.

How much a varsity letterman jacket will cost?

To find out how much a letterman costs, use our Jacket Builder. Choose the style, pick the materials and add decorations. You can view total cost on the top right. To calculate shipping costs, you can add to cart and provide shipping address. Your material selection will define quality of the jacket and overall price.

Note: Prices varies based on material selection and number of patches. The discount coupon has already applied on the cart page.

Where can I read customer reviews about Clothoo?

We have thousands of online reviews from verified buyers, please read verified reviews on our Trust Pilot & Facebook Page.

Once my order is placed, how long will it take to ship?

It will take 3-4 weeks depending on the customization. If you order a blank jacket it will be ready in 2 weeks. If you order a jacket with embroideries and patches it will take approximately 3-4 weeks. Once the jacket is ready the jacket will be delivered within 4-5 working days.

We also offer rush production for urgent orders, please check options on the cart page.

Can I track my order after it has been shipped?

Yes, once you approve your jacket we ship, our system will generate an email with tracking information. You can track your jacket and arrange a pickup / delivery time.

Do you offer quantity discounts?

Yes. All serious inquires must be submitted through the Contact Us form on our website. Please tell us exactly what you would like on your jackets, as well as the number of jackets you are interested in ordering. We will let you how much discount we can offer.

How can I pay for my order?

We accept all major credit cards as well as payments via PayPal. We also accept bank wire to company acccount for bulk / wholesale orders.

Can I request changes after placing my order?

Yes, you can request changes within 24 hours of placing an order. To meet the promised delivery date we process all orders after 24 hours. If you have any change in your order, kindly request changes free of cost within 24 hours by email. Write email subject 5 DIGIT ORDER# CHANGES.

Note: Additional charges may apply if you change materials or add new embroideries / patches.

Can I order a single jacket from Clothoo?

You can use our online jacket builder to design and order your single jacket. You can also browse our online catalogue to purchase blank varsity or bomber jackets.

  1. Wool & Leather Varsity Jackets
  2. Wool Varsity Jackets
  3. Hooded Letterman Jackets
  4. Retro Letterman Jackets
  5. All Leather Letterman Jackets
  6. Fleece Varsity Jackets
  7. Cotton Twill Varsity Jackets
  8. Satin Varsity Jackets

Can I use my own patches on a letterman jacket?

Yes, you can order your varsity letterman jacket with ½ zip-out lining to attach your patches on yourself.

remove background of the logo

Can production begin on my order before the payment?

No, we require 100% payment upfront in order to process any order.

Can we add individual names & numbers on varsity jackets?

Yes, using our jacket builder you can write individual names on the chest or back of the custom senior varsity jacket and hoodies.

Can you print photos on the jackets?

Yes, we can print high resolution photo or illustration and attach it to the jacket as sewn on patch.

Satin sublimated jackets will have direct print on the fabric.Note: Complex artwork or artwork with too many colors and gredients are impossible to embroider. We will do sublimation print and then attach as patch. If you have complex artwork get in touch with our support team prior to order. Here is an example of what can be embroidery and what can be print.

embroidery vs print example

Can you send us a design proof?

Our jacket builder creates a digital design proof. however if you wish to use specific embroidery sizes or have special instructions, please leave us a note right below the jacket builder and request for design sheet approval.

Our designer will create an embroidery sheet with sizes and will get your approval.

Do you offer custom sizing?

Yes, we can meet custom sizing requirements with $20 additional. Please use the closest size you wear and then leave custom measurements for your new jacket.

Note: We don’t need body measurements. You can measure your existing jacket and leave jacket measurements in the special instructions section. Our production team will match your measurements.

How can I cancel my order?

To cancel an order, please contact us within 24 hours via email or Facebook Messenger. There is a cancelation fee of $25 USD. We require your 5 digit order number to cancel your order.

A refund will be issued in a few days.

Bulk / Team Orders

Do your jackets run small?

No, our jackets do not run small; they are true to size. Please refer to our sizing chart page for accurate jacket measurements.

How can I make the payment for wholesale order?

For bulk and wholesale orders we require payment in our company account. 

Note: For bulk and wholesale orders we require payment in the company's official bank account. We have to prepare export documents, wire proof and custom documents to export bulk and wholesale quantity orders. Receiver country’s customs department may ask to present proof of payment and you can present your receipt of the wire.

How can we get fabric swatches?

Please get in touch with our sales team and pay the shipping charges. Within 1-2 days they will ship your fabric swatches and provide a tracking code. You can also request Pantone code for a perticular fabric shade and then review Pantone code on your end to save time and costs.

How do I customize more than one jacket?

Please use our online jacket builder to create one or more jackets. Click on the plus sign and create a copy of the design and then modify.

how to customize varsity jacket for team and groups

How do I make sure I am getting quality jackets for my clothing brand?

Order one jacket and try our sizing and check the quality. We believe in quality and if you succeed you will get back to us with more business. We encourage small companies and online clothing labels to add more variety. We have helped thousands of brands to get high quality letterman jackets on time.

Do you offer sizing samples?

All of our varsity jackets are true to size and we have an accurate sizing chart. Our jackets do not run small. However you can request a size sample before making any purchase. $50 will be charged and we can dispatch any in-stock jacket sizing purpose.

What is the minimum order for wholesale pricing?

Wholesale pricing starts at a minimum order of 10 jackets, making it ideal for team and school orders.

How to design varsity letterman jacket online?

Jacket Designer:

  • We offer easy to use online jacket maker to create your own custom varsity letterman jacket.
  • It allows you to select your preferred materials, colors options to achieve your desired style. Design your own jacket with custom options and 24 oz virgin wool to match your team and school spirit.
  • You can customize every single element of the jacket, including the front closure and collar types. Add custom patches, letters, logos or upload your artwork.
  • The online builder simplifies the design experience. It allows you create and adjust your garment in real time.

Jacket Materials:

  • We offer top quality melton virgin wool, cowhide leather sleeves for classic varsity jacket. You can see all the options and pick what you like best. Browse our fabrics / colors page for more information.
  • We also offer materials like melton wool, sheep leather, faux leather, cotton twill, cotton fleece and polyester satin make letter jackets. At Clothoo, we always use quality materials and maintain our stocks to keep the quality consistent.

Jacket Colors:

  • Our main materials such as wool and leathers are available in 30+ shades.
  • Traditional varsity jackets often featured a design with two contrasting color material, reflecting the spirit and identity of the school.
  • varsity jackets today come in a wider range of colors, but it's still best to choose school team colors carefully.

Collar Styles:

  • Classic knit collar or standup collar often used in classic letterman style jacket.
  • The Byron collar is a popular choice for those looking for professional appearance.
  • The sailor collar offers a more casual and distinct style, often preferred for its unique flair.
  • Use the hood for extra comfort and warmth.

Knit Trim Selections:

  • Knit trim comes in a variety of colors. This includes standard options as well as special colors such as burnt orange, cardinal and old gold.
  • Customers can choose from various knit styles for the jacket's waist and wristbands. These options include plain, single line, single line with border, two lines and two lines with border.

Lining Choices:

  • Choosing the right lining can significantly enhance comfort and functionality.
  • You have the option to choose from quilted lining, polyester satin or cotton.
  • Quilted lining provides extra warmth, polyester satin offers silky touch and cotton is comfortable with less bulk.

Can I request my private label on a single jacket?

We offer private labels for wholesale orders only. If you wish to have a private label on single jacket order you can pay label production charges and we can attach your labels.

Do you ship to all countries?

We cover almost entire world. We ship worldwide except Russia, Israel and Africa.

Can we order patches only?

Yes, we can produce large number of pathces including, embroidred, felt and chenille patches. Please get in touch with our sales team for further discussion.

Can you print photos on the jackets?

Yes, we can print high resolution photo or illustration and attach it to the jacket as sewn on patch.

Satin sublimated jackets will have direct print on the fabric.Note: Complex artwork or artwork with too many colors and gredients are impossible to embroider. We will do sublimation print and then attach as patch. If you have complex artwork get in touch with our support team prior to order. Here is an example of what can be embroidery and what can be print.

embroidery vs print example

Do you offer custom colors than listed?

  1. For satin jackets, we can achieve any shade with SUBLIMATION PRINTING TECHNIQUE.
  2. Melton Wool, Cotton Fleece, Cotton Twill: if you have 100+ jackets we can produce custom wool, cotton fleece and cotton twill colors for varsity jackets and hoodies.
  3. Cowhide Leather and Sheep Leather: If you order 25 jackets with leather sleeves, we can produce custom leather color.

Do you offer chenille patches?

At this moment, we do chenille patches for bulk orders only. For singel jacket orders we can only proudce felt patches and embroidered patches.

Do you offer discounts on group orders?

Yes, we offer discounts on group orders. Fill out our bulk order form and our sales team will get back to you with cost and time estimates.



Jacket Sizing

Do your jackets run small?

No, our jackets do not run small; they are true to size. Please refer to our sizing chart page for accurate jacket measurements.

Do you offer sizing samples?

All of our varsity jackets are true to size and we have an accurate sizing chart. Our jackets do not run small. However you can request a size sample before making any purchase. $50 will be charged and we can dispatch any in-stock jacket sizing purpose.

How do I know what size jacket to get?

We offer adult unisex jackets in XS-6XL sizes with options to select tall sizes. To find the perfect comfortable fit, check out the Size Chart. It will show you how to measure and choose the right size for your jacket.

  • The unisex athletic cut, designed for both male and female customers.
  • Varsity jackets are available in regular and tall sizes. The main difference between the two is the length of the sleeves and body. This is to accommodate different body shapes.
  • Tall sizes have an extra 1.5 to 2 inches in sleeve and body length compared to regular sizes.
  • Our size chart for varsity jackets includes a comprehensive range of sizes from XS to 6XL for men and women.

Do you offer custom sizing?

Yes, we can meet custom sizing requirements with $20 additional. Please use the closest size you wear and then leave custom measurements for your new jacket.

Note: We don’t need body measurements. You can measure your existing jacket and leave jacket measurements in the special instructions section. Our production team will match your measurements.

How to design a jacket?

How can we get fabric swatches?

Please get in touch with our sales team and pay the shipping charges. Within 1-2 days they will ship your fabric swatches and provide a tracking code. You can also request Pantone code for a perticular fabric shade and then review Pantone code on your end to save time and costs.

How do I customize more than one jacket?

Please use our online jacket builder to create one or more jackets. Click on the plus sign and create a copy of the design and then modify.

how to customize varsity jacket for team and groups

How do I remove the background of my logo?

Our jacket builder removes all backgrounds of custom artwork and logos. However if you see design is being cut and the jacket builder removes the internal background then uncheck the box and upload a design. You can write a note for our designers to remove the outer background.

remove background logo varsity jacket

How do I upload my own patch / logo?

Use our online jacket builder to upload your artwork, logo or artwork on a varsity jacket. Jacket builder will remove all backgrounds automatically. 

how to upload logo on varsity jacket

Where do I see examples of your work?

You can view our latest client work on our instagram page or portfolio page.

Can Clothoo cancel my order?

Yes, Clothoo reserves the right to cancel an order under specific circumstances. If the uploaded artwork is deemed not feasible for production, if attempts to communicate with the customer regarding the order go unanswered, or if there's a discrepancy between the billing and shipping addresses that aren't rectified through verification, Clothoo may cancel the order.

Additionally, in instances where the artwork is excessively complex, contains too many colors or gradients that are unattainable for embroidery but could be achieved through sublimation printing, Clothoo holds the right to cancel the order if the customer insists on embroidery for such designs. These conditions are in place to ensure the quality and feasibility of the final product.

How to design varsity letterman jacket online?

Jacket Designer:

  • We offer easy to use online jacket maker to create your own custom varsity letterman jacket.
  • It allows you to select your preferred materials, colors options to achieve your desired style. Design your own jacket with custom options and 24 oz virgin wool to match your team and school spirit.
  • You can customize every single element of the jacket, including the front closure and collar types. Add custom patches, letters, logos or upload your artwork.
  • The online builder simplifies the design experience. It allows you create and adjust your garment in real time.

Jacket Materials:

  • We offer top quality melton virgin wool, cowhide leather sleeves for classic varsity jacket. You can see all the options and pick what you like best. Browse our fabrics / colors page for more information.
  • We also offer materials like melton wool, sheep leather, faux leather, cotton twill, cotton fleece and polyester satin make letter jackets. At Clothoo, we always use quality materials and maintain our stocks to keep the quality consistent.

Jacket Colors:

  • Our main materials such as wool and leathers are available in 30+ shades.
  • Traditional varsity jackets often featured a design with two contrasting color material, reflecting the spirit and identity of the school.
  • varsity jackets today come in a wider range of colors, but it's still best to choose school team colors carefully.

Collar Styles:

  • Classic knit collar or standup collar often used in classic letterman style jacket.
  • The Byron collar is a popular choice for those looking for professional appearance.
  • The sailor collar offers a more casual and distinct style, often preferred for its unique flair.
  • Use the hood for extra comfort and warmth.

Knit Trim Selections:

  • Knit trim comes in a variety of colors. This includes standard options as well as special colors such as burnt orange, cardinal and old gold.
  • Customers can choose from various knit styles for the jacket's waist and wristbands. These options include plain, single line, single line with border, two lines and two lines with border.

Lining Choices:

  • Choosing the right lining can significantly enhance comfort and functionality.
  • You have the option to choose from quilted lining, polyester satin or cotton.
  • Quilted lining provides extra warmth, polyester satin offers silky touch and cotton is comfortable with less bulk.

How can I add custom patches & embroidery?

  • Use our online jacket designer to add custom designs, patches, name, initials and varsity letters.
  • Personalize your custom high school jacket with school name, mascots, graduation year patch and sports patches. Add players initials, team logos and more.
  • You can also upload your custom artwork, team or company logo to personalize the jacket online.

How much a varsity letterman jacket will cost?

To find out how much a letterman costs, use our Jacket Builder. Choose the style, pick the materials and add decorations. You can view total cost on the top right. To calculate shipping costs, you can add to cart and provide shipping address. Your material selection will define quality of the jacket and overall price.

Note: Prices varies based on material selection and number of patches. The discount coupon has already applied on the cart page.

Can I request changes after placing my order?

Yes, you can request changes within 24 hours of placing an order. To meet the promised delivery date we process all orders after 24 hours. If you have any change in your order, kindly request changes free of cost within 24 hours by email. Write email subject 5 DIGIT ORDER# CHANGES.

Note: Additional charges may apply if you change materials or add new embroideries / patches.

Can I use my own patches on a letterman jacket?

Yes, you can order your varsity letterman jacket with ½ zip-out lining to attach your patches on yourself.

remove background of the logo

Can repairs be made on the garment?

Since we are based in Pakistan, we are unable to provide repair services.

Can we add individual names & numbers on varsity jackets?

Yes, using our jacket builder you can write individual names on the chest or back of the custom senior varsity jacket and hoodies.

Can we order patches only?

Yes, we can produce large number of pathces including, embroidred, felt and chenille patches. Please get in touch with our sales team for further discussion.

Can you print photos on the jackets?

Yes, we can print high resolution photo or illustration and attach it to the jacket as sewn on patch.

Satin sublimated jackets will have direct print on the fabric.Note: Complex artwork or artwork with too many colors and gredients are impossible to embroider. We will do sublimation print and then attach as patch. If you have complex artwork get in touch with our support team prior to order. Here is an example of what can be embroidery and what can be print.

embroidery vs print example

Can you send us a design proof?

Our jacket builder creates a digital design proof. however if you wish to use specific embroidery sizes or have special instructions, please leave us a note right below the jacket builder and request for design sheet approval.

Our designer will create an embroidery sheet with sizes and will get your approval.

Do you offer custom colors than listed?

  1. For satin jackets, we can achieve any shade with SUBLIMATION PRINTING TECHNIQUE.
  2. Melton Wool, Cotton Fleece, Cotton Twill: if you have 100+ jackets we can produce custom wool, cotton fleece and cotton twill colors for varsity jackets and hoodies.
  3. Cowhide Leather and Sheep Leather: If you order 25 jackets with leather sleeves, we can produce custom leather color.

Do you offer chenille patches?

At this moment, we do chenille patches for bulk orders only. For singel jacket orders we can only proudce felt patches and embroidered patches.

Do you offer custom sizing?

Yes, we can meet custom sizing requirements with $20 additional. Please use the closest size you wear and then leave custom measurements for your new jacket.

Note: We don’t need body measurements. You can measure your existing jacket and leave jacket measurements in the special instructions section. Our production team will match your measurements.

Production & Delivery

Where do you produce these jackets?

We produce all items in our factory located in Sialkot, Pakistan

How do I place a RUSH order?

Normally we require 3-4 weeks for producing a customized garment and delivery takes around 4-5 working days. If you have urgent requirements, you can design a jacket and add to cart. Then pick delivery time under the RUSH PRODUCTION section and make the payment.

We guarantee that you will receive your item on time.

Where the jackets are delivered from?

We produce and ship all items from our factory located in Sialkot, Pakistan.

Will I have to pay any taxes / custom duties for my international order?

United States Customs does not impose import duties on goods if the value of the goods is less than $700. However, certain countries, such as Canada, the European Union and the United Kingdom, impose import duties on all types of international packages.

Please note that we do not have any control over any country's customs laws. We also do not collect any taxes on behalf of the government. We only charge shipping charges to our customers.

Shipping Rates

We charge fixed shipping rates per jacket.

  • US & Canada $35
  • Japan = $50
  • Rest of the world $75

Fraud Prevention

Online retailers currently deal with around 206,000 attacks on their stores each month. As the popularity and usage for online shopping continue to grow so do cybercriminals who want nothing more than steal from you or ruin your reputation by infecting computers in order ruining business profits through various schemes such as scamming an innocent customer's credit card information which could lead them down a slippery slope towards identity theft once hackers gain access into personal accounts like bank statements etc., all because they wanted what we sell at such low costs!

In order to save customer's money from fraudsters and our time dealing with them, we may require additional verification for orders with following conditions:

1: Order has been reported as possible fraud.
2: Different shipping address or billing address orders.
3: Order total amount exceeds $500.

We may ask for an identity proof showing billing address or photo holding your credit card. We don't ask for sensitive information such as CVV code or social security number. We will hold your order until you provide the information or we can cancel if our customer decides not to proceed. In-case you choose not supply this info then please ensure both addresses are listed in PayPal so they can process accordingly. 

How long will it take to get my jacket made?

How long will it take to get my jacket made?

Making a plain jacket takes about 1 to 2 weeks. If you add special patches or designs, it might take 2 to 3 weeks. After we finish making your jacket, we'll send it to you and shipping takes 3-4 working days.

Production

  • Plain jackets typically have a production time of 1 to 2 weeks.
  • For fully customized jackets, the entire production process has a turnaround time of approximately 2 to 3 weeks.
  • For bulk orders, please get in touch with our customer support team for cost and time estimates.

Approval Photos

  • Clothoo provides final garment photos to ensure customers are satisfied with the jacket design before shipping it. This helps ensure transparency and customer satisfaction. The approval photos are a key part of Clothoo's process. Customers can review the design and approve their garment before we send out.
  • Customers are happy with Clothoo's customer service. They enjoy seeing photos of their jackets before we ship.

Shipping Time:

  • After production finishes, we quickly ship jackets using express shipping. Carriers such as DHL, UPS or FedEx usually deliver this within 3-4 business days.

Once my order is placed, how long will it take to ship?

It will take 3-4 weeks depending on the customization. If you order a blank jacket it will be ready in 2 weeks. If you order a jacket with embroideries and patches it will take approximately 3-4 weeks. Once the jacket is ready the jacket will be delivered within 4-5 working days.

We also offer rush production for urgent orders, please check options on the cart page.

Can I track my order after it has been shipped?

Yes, once you approve your jacket we ship, our system will generate an email with tracking information. You can track your jacket and arrange a pickup / delivery time.

Do you ship to all countries?

We cover almost entire world. We ship worldwide except Russia, Israel and Africa.

How long my custom jacket order will take to deliver?

All custom made jackets (with or without lettering) ship in 15 working days and takes 3-5 working days to deliver. We always try to meet our internal dead line. Some times when something is out of stock it may take couple of days to get the right material for your jacket. So keep the patience we are here to provide best custom made jackets at affordable price. We ship all orders in the United States and rest of the world by DHL and Fedex.

Are there any delivery charges?

Yes, delivery charges vary country to country, please provide your delivery address and see charges on the cart page.

Can I request changes after placing my order?

Yes, you can request changes within 24 hours of placing an order. To meet the promised delivery date we process all orders after 24 hours. If you have any change in your order, kindly request changes free of cost within 24 hours by email. Write email subject 5 DIGIT ORDER# CHANGES.

Note: Additional charges may apply if you change materials or add new embroideries / patches.

Can production begin on my order before the payment?

No, we require 100% payment upfront in order to process any order.

Payment

How can I make the payment for wholesale order?

For bulk and wholesale orders we require payment in our company account. 

Note: For bulk and wholesale orders we require payment in the company's official bank account. We have to prepare export documents, wire proof and custom documents to export bulk and wholesale quantity orders. Receiver country’s customs department may ask to present proof of payment and you can present your receipt of the wire.

What currency do you use?

All prices are in USD.

Will I have to pay any taxes / custom duties for my international order?

United States Customs does not impose import duties on goods if the value of the goods is less than $700. However, certain countries, such as Canada, the European Union and the United Kingdom, impose import duties on all types of international packages.

Please note that we do not have any control over any country's customs laws. We also do not collect any taxes on behalf of the government. We only charge shipping charges to our customers.

Fraud Prevention

Online retailers currently deal with around 206,000 attacks on their stores each month. As the popularity and usage for online shopping continue to grow so do cybercriminals who want nothing more than steal from you or ruin your reputation by infecting computers in order ruining business profits through various schemes such as scamming an innocent customer's credit card information which could lead them down a slippery slope towards identity theft once hackers gain access into personal accounts like bank statements etc., all because they wanted what we sell at such low costs!

In order to save customer's money from fraudsters and our time dealing with them, we may require additional verification for orders with following conditions:

1: Order has been reported as possible fraud.
2: Different shipping address or billing address orders.
3: Order total amount exceeds $500.

We may ask for an identity proof showing billing address or photo holding your credit card. We don't ask for sensitive information such as CVV code or social security number. We will hold your order until you provide the information or we can cancel if our customer decides not to proceed. In-case you choose not supply this info then please ensure both addresses are listed in PayPal so they can process accordingly. 

How much a varsity letterman jacket will cost?

To find out how much a letterman costs, use our Jacket Builder. Choose the style, pick the materials and add decorations. You can view total cost on the top right. To calculate shipping costs, you can add to cart and provide shipping address. Your material selection will define quality of the jacket and overall price.

Note: Prices varies based on material selection and number of patches. The discount coupon has already applied on the cart page.

How can I pay for my order?

We accept all major credit cards as well as payments via PayPal. We also accept bank wire to company acccount for bulk / wholesale orders.

Can production begin on my order before the payment?

No, we require 100% payment upfront in order to process any order.

How can I cancel my order?

To cancel an order, please contact us within 24 hours via email or Facebook Messenger. There is a cancelation fee of $25 USD. We require your 5 digit order number to cancel your order.

A refund will be issued in a few days.

Return, Exchange & Cancellation

I received a faulty item, what do I do?

We take garment’s high quality photos for all angels before dispatch. Our quality control team inspect each garment before packing. Normally there is no production fault when we ship the jacket.

Do not worry if it's a manufacturing fault it will be covered free of cost. Please share a photo of the jacket within 24 hours of receiving your item. Our team will inspect the photo(s) and get back to you with a solution.

What currency do you use?

All prices are in USD.

Will I have to pay any taxes / custom duties for my international order?

United States Customs does not impose import duties on goods if the value of the goods is less than $700. However, certain countries, such as Canada, the European Union and the United Kingdom, impose import duties on all types of international packages.

Please note that we do not have any control over any country's customs laws. We also do not collect any taxes on behalf of the government. We only charge shipping charges to our customers.

Shipping Rates

We charge fixed shipping rates per jacket.

  • US & Canada $35
  • Japan = $50
  • Rest of the world $75

Fraud Prevention

Online retailers currently deal with around 206,000 attacks on their stores each month. As the popularity and usage for online shopping continue to grow so do cybercriminals who want nothing more than steal from you or ruin your reputation by infecting computers in order ruining business profits through various schemes such as scamming an innocent customer's credit card information which could lead them down a slippery slope towards identity theft once hackers gain access into personal accounts like bank statements etc., all because they wanted what we sell at such low costs!

In order to save customer's money from fraudsters and our time dealing with them, we may require additional verification for orders with following conditions:

1: Order has been reported as possible fraud.
2: Different shipping address or billing address orders.
3: Order total amount exceeds $500.

We may ask for an identity proof showing billing address or photo holding your credit card. We don't ask for sensitive information such as CVV code or social security number. We will hold your order until you provide the information or we can cancel if our customer decides not to proceed. In-case you choose not supply this info then please ensure both addresses are listed in PayPal so they can process accordingly. 

Can Clothoo cancel my order?

Yes, Clothoo reserves the right to cancel an order under specific circumstances. If the uploaded artwork is deemed not feasible for production, if attempts to communicate with the customer regarding the order go unanswered, or if there's a discrepancy between the billing and shipping addresses that aren't rectified through verification, Clothoo may cancel the order.

Additionally, in instances where the artwork is excessively complex, contains too many colors or gradients that are unattainable for embroidery but could be achieved through sublimation printing, Clothoo holds the right to cancel the order if the customer insists on embroidery for such designs. These conditions are in place to ensure the quality and feasibility of the final product.

Can repairs be made on the garment?

Since we are based in Pakistan, we are unable to provide repair services.

Do you offer returns and Exchange?

Usually custom jackets are non-refundable, non-exchangeable. We cut and sew jackets based on your color selection and embroideries. When jacket is ready to ship, we share photos with customer to get approval on the jacket. We encourage you to review the photos carefully before granting approval.

Before making a purchase, make sure you are 100% certain. If you have any questions, feel free to reach out to our sales team. They will help you find the perfect varsity jacket for yourself or your loved ones.

We accept exchanges with certain limitations. Please read our Return and Exchange Policy

 

How can I cancel my order?

To cancel an order, please contact us within 24 hours via email or Facebook Messenger. There is a cancelation fee of $25 USD. We require your 5 digit order number to cancel your order.

A refund will be issued in a few days.