This policy explains how Clothoo.com (Clothoo L.L.C-FZ), registered in Dubai, United Arab Emirates, handles information about you when you use https://clothoo.com, place an order or contact us. In this policy "Clothoo", "we" and "us" mean Clothoo.com (Clothoo L.L.C-FZ).
Our international office is in Dubai, UAE. Our production facility in Sialkot, Pakistan makes and dispatches orders and provides production support. Office details are on the Contact Us page.
1. What We Collect
Information you give us. Your name, email address, phone number, shipping and billing addresses, and the details of your order: styles, sizes, colors, artwork, logos, names, numbers and any files or messages you send us. If you create an account, your login details.
Payment information. Card and PayPal payments are entered on the payment provider's secure page. We receive confirmation that a payment was made and the details needed to match it to your order. We never receive or store your full card number.
Information collected automatically. When you visit the site we record your IP address, browser and device type, the pages you view and the site you came from, using cookies and similar tools. See section 6.
2. How We Use It
To make and deliver your order, send design proofs and finished photos, and answer your questions. To send order emails: confirmation, approval requests, dispatch and tracking. To issue invoices and keep the order, payment and shipping records that tax, banking and payment rules require us to keep.
To check orders for fraud and to protect our payment accounts and our customers. To improve the site, based on how it is used. To send news and offers by email, only if you opt in. Every marketing email has an unsubscribe link.
3. Where It Is Handled
Our international office is in Dubai, UAE. Our team at the production facility in Sialkot, Pakistan accesses order and customer support records to make, check and dispatch your order and to answer your inquiries. Some of our service providers, such as email, hosting and payment providers, operate in the United States or Europe. Wherever the information is handled, access is limited to people who need it for the purposes above.
4. Who We Share It With
Couriers. FedEx, DHL or UPS, so they can deliver your order and contact you about delivery.
Payment providers and banks. To take payment, issue refunds and meet their compliance checks.
Service providers. The companies that run our website, email and customer support tools.
Authorities and advisers. When the law requires it or to protect our rights.
We do not sell your information and we do not share it with anyone for their own marketing.
5. How Long We Keep It
Order, invoice, payment and shipping records. At least 7 years, as required by UAE tax and record keeping rules.
Artwork and design files. With the order record, so we can reproduce or remake an order.
Account details. Until you ask us to close the account.
Marketing consent. Until you unsubscribe.
Website logs. Up to 12 months.
6. Cookies
The site uses cookies that are needed for it to work, such as your cart and login, and analytics cookies that tell us which pages are used. You can block or delete cookies in your browser settings. If you block cookies that the site needs, some parts of the site may not work.
7. Your Choices
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can unsubscribe from marketing emails at any time. Send your request through the Contact Us page and we reply within 30 days.
8. Children
The site is not directed at children under 13 and we do not knowingly collect information from them. Team and school orders are placed by an adult on the group's behalf.
9. Security
The site runs over an encrypted connection. Access to customer information is limited to staff who need it, and full card details are never stored on our systems.
10. Other Websites
Links to other websites, including courier tracking pages and payment provider pages, are covered by those sites' own privacy policies.
11. Changes
We may update this policy. If a change affects how we use your information in a significant way, we tell you by email or with a notice on the site.
12. Contact
Questions about this policy or your information: use the Contact Us page.