Your order number and the email address used for the order are all you need. We never show your address or payment details here.
1. Track Your Order
Enter the 5-digit order number and the email address used for your order. Your order number is in your order confirmation email.
2. What Your Status Means
Approval requests come by email, so check your inbox and spam folder while your order is open.
Payment Due. We have your order details but not your payment. Production starts once the payment has cleared. If you need a new payment link, tell us through the Contact Us page with your order number.
Order Received. We have your order and payment. Production starts once your order details are confirmed.
Design Approval. We have sent you a design sheet to approve. Production starts after your approval.
In Production. Your jacket is being cut, sewn, decorated and checked at our production facility in Sialkot, Pakistan. Production usually takes 2-4 weeks.
Photos Approval. We have sent you photos of the finished garments and are waiting for your approval. Dispatch waits until we receive it.
Approved for Dispatch. Your photos are approved. Your order leaves our production facility the next business day, and we email the tracking number at dispatch.
Dispatched. FedEx, DHL or UPS has your parcel. Your tracking number is in the dispatch email and in the status result above. Delivery usually takes 3-10 business days.
Delivered. The courier has delivered the parcel to your address. Check it straight away and tell us within 10 days if anything is wrong. Every package is insured. If the package arrives damaged, take photos before you open it and file a complaint with the courier straight away. Then tell us through the Contact Us page with the courier complaint number and your order number. Details are on the Returns and Exchanges page.
On Hold. We need something from you before the order can move on, and we have emailed you the details. If you are not sure what to do, tell us through the Contact Us page with your order number.
Cancelled. The order has been cancelled and we have emailed you the details. Any refund due is sent to the original payment method within 5-10 working days after we approve it.