Shipping and Delivery

Shipping time starts after production is complete. Production usually takes 2-4 weeks, depending on the garment and the decoration. Delivery after dispatch usually takes 3-10 business days, depending on the destination. Business days do not include weekends or public holidays.

Order status and courier tracking are on the Track Order page.

1. Production and Delivery

Production and delivery are counted separately.

Blank garments are in stock and skip the production wait. The expected dispatch date is in your order confirmation. Not sure what counts as decoration? The how to customize guide covers patches, embroidery and lettering.

2. How Shipping Works

1. Order Confirmed. Production begins once you confirm the garment, sizes, colors and decoration and your payment has cleared. Check the size guide before this step.

2. In Production. Our team cuts, sews, decorates and checks your jacket at our production facility in Sialkot, Pakistan.

3. Photos Approval. Before dispatch, we send you photos of the finished garments and wait for your approval. Every order needs this approval before it ships. A late reply moves the expected dispatch and delivery dates.

4. Dispatched. Your order leaves our production facility in Sialkot, Pakistan the next business day after your approval, with FedEx, DHL or UPS. We email your tracking number at dispatch.

5. Customs. International orders clear customs in your country before final delivery. See section 3 for what you may need to pay.

6. Delivered. The courier brings the order to your address. The tracking link shows the latest update. Every package is insured. If the package arrives damaged, take photos before you open it and file a complaint with the courier straight away. Then tell us through the Contact Us page with the courier complaint number and your order number.

3. Shipping and Customs

Shipping Origin. Orders leave our production facility in Sialkot, Pakistan. Your invoice is issued by Clothoo.com (Clothoo L.L.C-FZ), Dubai, UAE. We ship to the United States, Canada and most other countries. We do not currently ship to Russia, Belarus, Ukraine, Iran, Syria, North Korea, Cuba or Israel, or to countries in Africa.

Couriers and Tracking. We ship with FedEx, DHL or UPS, with tracking. The courier depends on your country and the service available at dispatch.

Customs Documents. Every parcel ships with a commercial invoice issued by Clothoo.com (Clothoo L.L.C-FZ) and a packing list for customs clearance in your country.

Duties and Taxes. Orders ship under DAP terms, so you pay any import duty, tax, brokerage or customs charge in your country before delivery. These charges are not included unless your written quote says otherwise. Since 29 August 2025 the United States charges duty on commercial shipments of any value, so US customers should expect a duty invoice from the courier. Our Terms and Conditions cover other order conditions.

Rush Orders. Rush production is available for an extra charge. Select it at checkout when offered, or ask through the Contact Us page before placing your order. A rush slot is confirmed in your order confirmation or in writing before you order. Rush production shortens the production stage only. It does not make courier delivery faster. A delivery date is binding only when we confirm it in writing before you order.

Damaged Package. Every package is insured. If the package arrives damaged, take photos before you open it and file a complaint with the courier straight away. Then tell us through the Contact Us page with the courier complaint number and your order number.

Possible Delays. Before dispatch, missing information or a late approval can delay production or dispatch. After dispatch, customs, weather, address problems or courier delays may add time.

4. Shipping FAQs

Questions about products, sizing or customization are answered in our general FAQs.